Software purchase terms
How we take orders, when you can cancel and what to do if there’s a problem with your licence.
Ordering and delivery
These terms cover software licences sold by AAT Solutions Ltd, registered in England and Wales under company number 16759868. Our VAT number is 504382218.
Before ordering, check which edition you need, how long the licence lasts, how many people can use it and whether it works on your device. We show the total including VAT and explain when to expect your licence before you pay. We send licence details by email and quote for training separately.
Genio card orders. We accept your order when we confirm payment. We then email your order confirmation. You need a UK billing address to pay by card.
Invoices and purchase orders. We’ll confirm how to pay and when to expect your licence before you commit. We wait for payment to clear unless we’ve agreed credit terms. If you have a cancellation period, we wait until it ends unless you’ve agreed to receive the software early and it’s eligible for early delivery.
JAWS, Fusion and ZoomText. Allow three working days for your licence email once your order can go ahead.
The publisher’s licence terms explain how you can use the software. You still have rights against AAT Solutions as the seller.
Consumer orders
You’re a consumer if you’re an individual buying mainly for reasons unrelated to your trade, business, craft or profession. If you’re a UK consumer buying online or without meeting us in person, you usually have 14 days to cancel, starting the day after we agree the contract. Our change-of-mind policy follows that legal cancellation period.
Genio licences
For card orders, count 14 days from the day after we confirm payment. We’ll email you the last day you can cancel and the first day we can send the licence. We aim to email the licence within two working days after the cancellation period ends. The licence doesn’t renew automatically.
Early supply of downloadable software
For downloadable software we can provide early, your right to cancel because you changed your mind can end when we start supplying it. This applies if you specifically asked us to supply it within the 14 days, acknowledged that your right to cancel would end when supply starts, and we confirmed your choices by email or in another format you can keep.
Business orders
The consumer cancellation period does not apply when a company or organisation is the buyer, or when you buy mainly for your own trade, business, craft or profession. Once we accept a business order, we do not offer change-of-mind cancellations unless we agreed otherwise in writing. Any rights you have if there’s a problem with the order still apply.
For business Genio orders, we check that the organisation is buying the licence. We aim to email it within two working days after we’ve confirmed the buyer and the agreed payment terms have been met. Contact us if you need delivery by a specific date or want to use a purchase order.
For Access to Work purchases, your rights depend on who is buying and what they are buying it for. Ask us before ordering if you’re unsure which terms apply.
If something goes wrong
Contact us if your licence hasn’t arrived, the key doesn’t work, or the software doesn’t match its description. Your legal rights still apply after activation. Depending on the problem, you may be entitled to a fix, a replacement, a price reduction or a refund.
How to cancel
Email info@aatsolutions.uk or write to AAT Solutions Ltd, 13 Chedworth Close, Worcester, England, WR4 9YG. Tell us clearly that you want to cancel and include your order number if you have it. You don’t need to give a reason when using your statutory cancellation right. If you need help, call 0333 091 3876.
If you cancel under your consumer right, we’ll refund the payment within 14 days of being told, using the same payment method unless you agree otherwise.
Optional cancellation form
Copy this wording into an email or letter if you prefer.
To AAT Solutions Ltd, info@aatsolutions.uk, 13 Chedworth Close, Worcester, England, WR4 9YG
I wish to cancel my purchase of [software licence].
Date ordered [date]
Your name and address [details]
Date of this notice [date]
Signature [for a paper notice]