Case studies

A procurement officer at a large government department was preparing to give up their career. They had recently lost a significant amount of their sight — and they also have ADHD. That combination matters, because it's one of the most overlooked facts in this field: a visual impairment or dyslexia is rarely the whole picture. Many people live with several conditions at once, and support designed around only one of them doesn't work.

A workplace assessment had recommended Fusion, which combines screen magnification with speech, and Dragon for dictation. The software was installed — and that was as far as it had gone. When training began, they said so plainly: they were only doing it because it had been recommended. With new sight loss on top of ADHD, everything felt too difficult. They were stressed, and they expected to leave their role.

Five one-to-one sessions, built entirely around their actual job — their contracts, their inbox, their systems, not exercises.

We started with Fusion's magnification: zoom they could change on the fly, panning without losing their place, a mouse pointer they could actually find, and a colour scheme that made a full day's screen work comfortable. Then speech on demand — letting Fusion read contracts, emails and web pages aloud whenever their eyes needed a rest, instead of fighting for every line.

Alongside it, the keyboard habits that quietly change everything: Ctrl+N for a new email, Alt+F4 to close a window — no more hunting the screen for a tiny X with limited sight.

Then Dragon: dictation trained properly, plus a keyboard shortcut to switch the microphone on and off, so using their voice never meant finding a button by mouse first. We set up Dragon's auto-text so a single spoken trigger word drops in a full template they use every day. And we wired up their workplace itself — desktop shortcuts with their own hotkeys for the applications and web portals their role runs on, so everything they need is two keys away.

Confidence, visibly, session by session. Someone who had arrived planning their exit finished with their independence back. At the end of the final session they told us: "You have really changed my life." They're still in the role today.

Software recommended in an assessment doesn't change anyone's life while it sits unopened. Training is what turns a list of recommendations into a way of working — that's the part we do.