A procurement officer at a large government department was considering leaving their role after losing a significant amount of their sight while also managing ADHD. When someone is dealing with both sight loss and ADHD, training needs to take account of how visual fatigue, focus and new workflows interact across the working day.
A workplace assessment had recommended Fusion, which combines screen magnification with speech, and Dragon for dictation. Both packages had been installed, but without structured training around their actual systems, using the software alongside their workload felt overwhelming.
We delivered five one-to-one sessions built around their everyday work — their contracts, inbox and internal systems rather than generic exercises.
We started with Fusion's magnification settings: adjusting zoom levels comfortably, panning smoothly across wide documents, making the mouse pointer easier to track, and choosing a colour scheme that reduced glare during a full day's screen work. We then introduced speech on demand so Fusion could read contracts, emails and web pages aloud whenever their eyes needed a rest.
Alongside Fusion, we practised core Windows and Outlook keyboard shortcuts — such as Ctrl+N for a new email and Alt+F4 to close a window — reducing the need to search the screen visually for small toolbar buttons.
In the Dragon sessions, we configured the microphone shortcut so dictation could be switched on and off from the keyboard, set up auto-text commands for standard procurement templates, and created keyboard shortcuts for the applications and web portals used every day.
Over five sessions, the client found ways to read documents, dictate and move between the systems they needed for work. At the end, they said they felt independent in their role again and told us: "You have really changed my life."